FAQ'S
HOW LONG DOES IT TAKE A PACKAGE TO ARRIVE?
IT IS EXPECTED FOR ORDERS PLACED TO SHIP OUT WITHIN TWO BUSINESS DAYS AND HAVE AN EXPECTED DELIVERY TIME OF 4-6 BUSINESS DAYS AFTER THE ORDER HAS SHIPPED. HOWEVER, DUE TO THE EVER-CHANGING POSTAL AND SHIPPING SERVICES, PACKAGES MAY NOT ARRIVE IN THE TIMEFRAME INITIALLY QUOTED BY THE SHIPPING CARRIER. AND WE WILL EMAIL YOU THE TRACKING NUMBER AS SOON AS YOUR ORDER SHIPS.
IF YOU ARE LOCAL IN THE INDIANAPOLIS, INDIANA AREA, WE DO SELL OUR PRODUCTS IN OUR RESTAURANT STOREFRONT AT: 2222 W. Southport Rd. Indianapolis, IN
CAN I FIND BTB PRODUCTS IN STORES?
YES! WE DO SELL OUR PRODUCTS IN OUR RESTAURANT STOREFRONT AT:
2222 W. Southport Rd. Indianapolis, IN
DO YOU SHIP INTERNATIONAL
WE APOLOGIZE AS WE ARE NOT CURRENTLY SETUP FOR INTERNATIONAL SHIPPING
WHAT ARE THE INGREDIENTS IN BTB PRODUCTS? DO THEY CONTAIN GLUTEN?
BTB PRODUCTS DO NOT CONTAIN GLUTEN, BUT THEY ARE NOT MANUFACTURED IN A GLUTEN-FREE FACILITY. ALL INGREDIENTS ARE AVAILABLE IN EACH PRODUCT LISTING ON THE ONLINE SHOP.
HOW LONG DOES THE RUB STAY FRESH?
ALL BTB RUBS HAVE A 2 YEAR SHELF LIFE - AND THEY DON’T REALLY GO BAD, BUT BEGIN TO LOSE THEIR POTENCY OVER TIME. BECAUSE WE ARE A SMALL BUSINESS, WE TURN OUR INVENTORY EVERY 3 MONTHS - SO IF YOU ORDER DIRECTLY FROM US, YOU WILL NEVER GET A BOTTLE OF RUB THAT IS OLDER THAN 3 MONTHS FROM THE DATE IT WAS BOTTLED. THE BEST WAY TO STORE RUB IS IN A COOL, DRY PLACE IN AN AIR-TIGHT CONTAINER. MASON JARS AND ZIPLOCK BAGS WORK GREAT FOR STORING RUB.
SHOULD I REFRIGERATE BTB SAUCE?
BTB’S SAUCES ARE ALL SHELF-STABLE - JUST LIKE ANY KETCHUP YOU BUY - SO REFRIGERATION IS NOT REQUIRED. BUT KEEPING IT IN THE FRIDGE DOES EXTEND THE LIFE OF THE SAUCES. SO WHILE IT’S NOT REQUIRED, WE DO RECOMMEND IT.